Healthcare benefits can feel complex. Members need clarity around what they’re entitled to, how to claim, and how to access included services. Internally, Medicash required a scalable, enterprise-ready platform experience that builds trust and reduces friction.
Medicash needed to modernise how members interact with their health plan — creating a secure, intuitive digital experience that makes claiming simple while supporting wider digital health access.
We designed MyMedicash with 750,000 active users, a streamlined member app experience that enables 24/7 claims submission, benefit visibility and access to digital healthcare tools, all within a clear, accessible interface.
Medicash supports thousands of members across the UK with health cash plans and wellbeing services.
As digital expectations increase, the organisation needed a modern application experience that:
The ambition was clear: make healthcare benefits feel accessible — not complicated.
Members often face predictable friction points when managing health plans:
Without clarity and simplicity, even valuable benefits can feel difficult to use.
At the same time, any digital healthcare product must communicate security, reliability and transparency through its interface design.
We designed MyMedicash around one core principle:
Reduce friction. Increase confidence.
Claims Made Simple
The claims journey was redesigned to be fast and intuitive — enabling members to upload receipt photos, submit evidence and track progress clearly within the app.
Clear Benefit Visibility
We structured dashboards and benefit tables to help users quickly understand:
A Digital Health Gateway
Beyond claims, MyMedicash acts as a hub — connecting members to virtual and digital health services included within their plan.
Enterprise-Ready UX
Accessibility, structured information architecture and scalable UI components ensure the experience works across devices and demographics while supporting long-term growth.
MyMedicash delivers a clear, confident digital experience that empowers members to manage their health plans independently — while reinforcing Medicash’s reputation as a trusted healthcare provider.
The result is a streamlined, scalable application experience built for both usability and growth.
If your website needs to work harder for your business — or you’re planning something new and want experienced input from the start — we’d be happy to talk.
A short conversation is often enough to bring clarity and direction.
Case Study Summary
Medicash needed a smoother member experience, so we redesigned the journey around clarity, reduced friction and a more reassuring digital interaction model.
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